Refund & Repair Policy

At Beauty Nouva, we strive to ensure your satisfaction with our beauty and health products. This Refund & Repair Policy outlines our procedures for refunds and repairs.

1. Refund Policy:

Returns: We accept returns for a refund within 7 days of the original purchase date. To be eligible for a refund, the item must be unused, unopened, and in its original packaging.
Refund Process: To initiate a refund, please contact our customer service team with your order details and reason for return. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 21 business days.
Non-Refundable Items: Certain products may be ineligible for return and refund due to hygiene or safety reasons. These include opened or used skincare and makeup products.

2. Repair Policy:

Product Defects: We If you receive a product that is damaged or defective, please contact us within 7 days of receipt with details and photographic evidence of the issue.
Repair Process: To Depending on the nature of the defect, we will either arrange for a replacement or repair of the product at no additional cost to you. Please note that repairs may take time depending on the extent of the damage and availability of replacement parts.

3. Exclusions:

Misuse or Abuse: We This Refund & Repair Policy does not cover products that have been subjected to misuse, abuse, or improper handling.
Normal Wear and Tear: Normal wear and tear of products over time is not covered under this policy.


Contact Us: If you have any questions or concerns about our Refund & Repair Policy, please contact our customer service team at info@beautynouva.com. We are here to assist you and ensure that you have a positive experience with our products.